Same Day & Express Delivery
Track & Manage Your Order
Store Hours & Pickup Options
Where is my order?
Find the most updated status of your order through the Track your order page!
How do I return items I purchased online?
Store pickup items can be returned to any Michaels store. Please bring your order summary with the items that you want to return. For shipped orders, you have the option to either return to your local store or ship the items back.
To return via shipping, please Contact us. View our full Return policy.
How do I designate curbside pickup for my online order?
All store pickup orders have the option for curbside pickup. Order your favorite supplies as store pickup, and when your order is ready, we will send you a notification email that includes a number to call for curbside assistance!
I placed an in-store/curbside pick-up order, how do I know when my order is ready for pick-up?
You will receive an email once your items are available to pick up. Get same day pick up on orders placed by 3pm!
How do I add a person to pick-up my order?
You will have the opportunity during checkout to designate an additional pickup person and we will notify you both when the order is ready. Please note: Whoever is picking up the order will need to bring a valid driver's license or government issued ID. For additions after the order has been placed, simply forward your notification email to them so they can present it at time of pickup!
Can I cancel my order?
Items purchased online for in store or curbside pickup can be cancelled through Track your order. Ship to home orders can only be cancelled within the first hour of being placed. Please Note: Mixed orders that contain both store pickup and ship to home items must be canceled through Customer Care. We are only able to cancel the store pickup items and the ship to home portion of the order will process. For more information, please Contact us.
Find the most updated status of your order through the Track Your Order page!
Do I have to register for a Michaels.com account to place an online order?
No. You have the option to check out as a guest; creating an account is optional. Signing up for a Michaels.com account is a convenient way to keep track of your order history, and favorite products. A Michaels.com account is required to link any Rewards information online.
Can I shop Online through your App?
Yes! If you are experiencing issues, please ensure you have the most updated version of the app installed.
When will my order be charged?
A pending authorization will appear on your online statement when the order is placed. Items will be charged or posted when they are ready for pickup in store or when they are shipped. You may see multiple charges if your order is split into multiple shipments or delivery methods.
How many different payments methods are allowed per online order?
You can use up to two different payment methods per order. Please note: You can apply up to two gift cards in addition to one credit card payment as needed to complete your order. Paypal orders will only allow for one payment method.
Can I use a credit card gift card for my online payment?
Yes. We suggest you register the card with the company’s site and then you can use this in the credit card payment field. Please note: Refunds are issued based on the original form of payment. Registering your card ensures you can recover the funds if your order is canceled or refunded.
How do I get free shipping for my online order?
We offer free shipping for ship to home orders with subtotals over $59. Store pickup and expedited shipping item totals do not qualify towards this minimum threshold. Oversized items are excluded from this offer and have an additional charge. View our full Shipping policy.
I received part of my order. Where are my other items?
Orders containing multiple items may arrive in one or more shipments and you will receive separate emails with individual tracking numbers. Items may be shipping from multiple warehouses, vendors, or stores. This may result in different delivery timing. Track Your Order here!
How do I return my purchase?
Items that are picked up in store can be returned to any Michaels store. Please bring your order summary with the items that you want to return. For ship to home orders, you have the option to either return to your local store or contact us directly to ship the items back. For return shipments, please Contact us. View our full Return Policy.
Why was my order canceled?
Orders may be cancelled due to product availability or because we are unable to successfully process the payment. For store pickup or curbside orders, the order may also be cancelled if it isn’t picked up within 5 business days.
Do you refund shipping charges for returns?
We offer refunds on shipping charges for damaged or lost shipments.
Can I change the shipping location on my order?
No. We are not able to edit the shipping address on completed orders.
Why am I being charged for additional shipping?
Oversized items, express shipping and same day delivery orders have additional shipping fees. This is indicated on each product page and in your order details page before completing your purchase. View our full Shipping policy.
Yes! You can cancel your store pickup order through Track Your Order. For split orders that also contain ship to home items, please Contact Us.
What do I bring when picking up my order?
Please bring a valid driver's license or government issued ID.
How long do I have to pick up my order?
We’ll keep your order in store for 5 days. If it’s not picked up, it will be canceled, and your payment will be refunded.
What happens if I don’t pick up my order?
After 5 days, your items will be returned to store inventory and you will receive a refund.
Can someone else pick up my order?
Yes! You will have the opportunity during checkout to designate an additional pickup person. We will notify you both when the order is ready for pickup. Please note: Whoever is picking up the order will need to bring a valid driver's license or government issued ID to the store. If an alternative person is not selected at check out, simply forward your notification email to them so they can present it at time of pickup!
Can I pick up some items in my order and ship others to my house?
Yes! You can place a mixed order, with both store pickup and ship to home items. Please note: We only allow one pickup location per order. Store pickup items do not count towards the $59 total needed for free shipping.
Can I split my order between different pick-up locations?
No. We only allow one pickup location per order. Please note, pick up is free! You can place multiple separate orders without a cost if you need to do more than one pickup location based on item availability.
Can I change my pickup location after placing my order?
No. Items must be picked up at the location that was selected when the order was placed. If you place an order to the wrong location, you can cancel from Track Your Order and place a new order.
The delivery or pick up options are determined before you add each item to your cart. The system will automatically select store pickup if there is item availability, if not, it will select to ship to home. If you have a mixed order of store pickup and ship to home, you will see these displayed separately before you enter your billing information.
How do I know when my order is ready to be picked up?
You will receive an email notification once your order is ready for pick up. Get same day pick up on orders placed by 3pm!
Yes! You will have the opportunity during checkout to designate an additional pickup person. We will notify you both when the order is ready for pickup. Please note: whoever is picking up the order will need to bring a valid driver's license or government issued ID. If an alternative person is not selected at check out, simply forward your notification email to them so they can present it at time of pickup!
Yes! You can cancel your store pickup order through Track Your Order. For split orders that also contain ship to home items, please Contact us.
Are all products eligible for curbside pickup?
We have a huge selection of items that are available for store pickup. We also have some items that are online only or in store only, which are not available for store pickup. Eligibility depends on the store's inventory and product assortment.
How do I know if a product is eligible for Curbside Pickup?
Shipping and pickup methods are shown on our product detail pages and in the shopping cart before checkout. Look for items marked FREE Store Pickup
Yes! You can split your order to contain both store pickup and ship to home items. Please note, you can only select one pickup location per order and store pickup items do not count towards the $59 total needed for free shipping.
Please bring a valid driver's license or government issued ID to the store.
After 5 days your items will be returned to store inventory and you will receive a refund.
When will I be charged for my curbside pickup items?
Charges are applied once you receive your “Great news! Your order is ready for in-store pickup” email. If you haven't picked up your order after 5 days, your order will be refunded.
How do I know if my order is on its way?
You will receive an initial email order confirmation and then be contacted directly via text message with updates on your order once it has been picked up by the delivery driver.
What is your delivery range?
There is no set distance, however, the distance is incorporated into the price calculation for same day deliveries. You will see a delivery estimate prior to completing your order. Same day delivery orders must be placed by 1pm.
Can you cancel my Same Day Delivery order?
We can cancel some same day delivery orders. Once the order has been queued for pick-up we can attempt to cancel, however, if we are unable to, the order will deliver as scheduled. If you’d like to cancel, please Contact us.
What is your online return policy?
If your Michaels.com purchase does not meet your satisfaction, you may return it within 6 months (180 days) of purchase. To return an item, the item must be new, unused and in its original packaging. You may return the item to a Michaels store or by mail. If you want to return an item by mail, please Contact us. View our full Return Policy.
I received the wrong items, or they came in damaged. How do I get them replaced?
We are happy to assist with replacing or refunding items. Please Contact us.
When will I receive my refund?
We process returns within 1-2 business days. The refund time is dependent on your financial institution, usually 3-5 business days. Please note: For ship to warehouse returns, we do not process until we receive the items.
My order was cancelled. When will the pending hold be released?
We process cancellations immediately. The authorization hold will be released by your financial institution and usually processes within 3-7 days but can take up to 30 business days. For assistance on releasing authorization holds, please contact your financial institution directly.
How do I sign up to be a Rewards member?
You can register in store or online. Online, you will need to first create or sign into your Michaels.com account. Learn more about our Michaels Rewards program!
Having issues Creating a Rewards Profile?
If you have registered for Michaels Rewards in store and want to link this to your Michaels.com account, just enter the email and phone number you initially provided. Please Contact us to update your Michaels Rewards email!
Where can I find your current coupons?
You may see all available coupons on our Coupon page.
Why does my coupon code not work?
Please make sure you are entering the code without spaces just as it appears online, that the offer is within the valid dates, and that your items are not excluded. We do not honor third party promo codes. View our full Coupon policy. For additional assistance, please Contact Us.
Can I use more than one promo code towards my online order?
Yes! You can use more than one promotion per order, however, only one promo code can be applied towards any one item; promos cannot be stacked. View our full Coupon Policy.
Forget to apply your promo code?
We are happy to assist! Please Contact Us. View our full Coupon Policy.
What items are excluded from Michaels Coupons?
Products excluded from coupon use: Great Buy items; clearance; doorbusters; custom framing; beverages & candy; books & magazines; gift cards; LEGO; craft technology & accessories; Cricut, Silhouette; Christmas trees. Exclusions subject to change. View our full Coupon Policy.
Do you accept competitor coupons?
No. We do not accept any competitor coupons. Please check our Coupons page for our available offers. View our full Coupon Policy.
What is your Online Price Match Policy?
If you buy a qualifying item on Michaels.com, then find the identical item for less at Michaels.com, eligible online retailers, or in a Michaels printed or digital ad, we will match that price and then beat it by 10%. Please Contact us and we will gladly adjust your payment to the lower price! Stores are unable to adjust the price for a Michaels.com order. View our Coupon Policy and Price match details.
Where’s my nearest store?
You can find locations in your area and store hours through our Store Locator.
How can I find out about in store classes and events?
View all current classes and activities in your area! *Please note: All in store classes and events are temporarily on hold due to COVID-19 safety measures. We have exciting free online classes and projects available!
Who do I contact regarding a store experience?
We take customer concerns very seriously and want to hear from you. Please Contact us.
How do I submit a product review?
You can do this directly from each item’s product page, below the product image and details.
How do I find out more about a product?
You can find specific item details under each product image in the description. You may also want to read customer reviews. If you have additional questions, please Contact Us.
How do I know my purchase options for items online?
We sell items online with multiple shipping or pickup options. Each item will have the available purchase options on the product details page.
Can I purchase an In Store Only item for Store Pickup?
No. You will need to visit the store location directly to purchase the item. Please note, the indicated online availability is an estimation. We suggest contacting your local store directly to verify quantities. Find your nearest Store location!
How do I see all the items that are on sale this week?
Please visit our Weekly Ad to view current sales!
Do you offer rain checks for items that are out of stock?
No. We do not offer rain checks on items that are out of stock. Please note, online inventory typically will replenish within 1-3 weeks (this excludes seasonal and clearance items).
How do I request a custom framing estimate?
Custom framing costs are dependent on selection specifics for each order and current promotions. Please visit your nearest store to get a price estimate! You can also have your piece framed online. Click here for more framing details! Find your nearest store by using our Store Locator.
Can I apply a promo code or coupon offer to my custom framing order?
No. We offer sales on custom framing collections; custom framing orders are excluded from coupon use. View our full Coupon policy.
Where can I purchase a Michaels gift card?
Our gift cards are available in Michaels stores and in many gift card mall locations in other retailers. You may also purchase our gift cards online! Please note: U.S. and Canadian gift cards are not interchangeable between countries.
How do I check my gift card balance?
Verify your gift card balance online.
How many gift cards can I apply towards my online order?
You can apply 2 gift cards towards your online order. If you have a remaining balance, this can be paid by credit card.
Is there a gift card purchase limit?
Yes. The highest dollar amount for individual gift cards is $500 and a total purchase order total of $2000.
Can I use a Canadian Michaels gift card in the U.S.?
No. U.S. and Canadian gift cards are not interchangeable between countries.
Who qualifies for the teacher discount?
We offer our 15% off entire purchase including sale items Teacher discount to all teachers, staff, and faculty Pre-K through Post-Grad. Also, Eligible: teachers who work in daycare centers, early childhood learning centers, home schools, instructors/teachers of after school programs, Boys & Girls Clubs etc.
How do I sign up to receive a Teacher discount?
Registration for our Teacher discount requires a valid school-issued document, certificate, or ID. We use a trusted third party to verify eligibility status for online enrollment; these documents are used for verification purposes only. Once complete, you will no longer need to show your ID in store and the discount will automatically apply towards online orders!
Who qualifies for a Military Discount?
We offer our 15% off entire purchase including sale items Military discount to all Active Duty, Reservist/National Guard, Veterans, and registered dependents.
How do you verify my Military status, so my discount is linked to my Rewards Account?
Registration for our Military discount requires a government-issued document that shows your full name, branch of service and your current military status. We use a trusted third party to verify eligibility status for online enrollment; these documents are used for verification purposes only. Once complete, you will no longer need to show your ID in store and the discount will automatically apply towards online orders!
Who qualifies for a Senior Discount?
We offer our 10% off entire purchase including sale items Senior discount to anyone 55 years or older.
How do I sign up to receive a Senior discount?
Registration for senior discount requires a government-issued document. We accept the following: Birth certificate, driver’s license, passport, or state-issued ID. Must Include: Your full name, and Date of birth. We use a trusted third party to verify eligibility status for online enrollment and may require additional documentation or proof of eligibility. Once complete, you will no longer need to show your ID in store and the discount will automatically apply towards online orders!
Are there any exclusions to Teacher, Military and Senior Discounts?
Yes, special discounts are redeemed as Coupons. We do not allow any one item to have more than one coupon, or special discount offer applied. Please note, this offer does apply towards general Weekly Ad sale items!
EXCLUSIONS: Great buys; clearance; doorbusters; beverages & candy; books & magazines; gift cards; LEGO; Cricut, Silhouette; Christmas trees. Exclusions subject to change.
Can I make Tax Exempt purchases online?
Yes! Sync your tax-exempt status to your Michaels Rewards account and make qualified tax-free purchases in store and online without filling out a form for every purchase.
Do I qualify for Tax Exempt Status?
Individuals or organizations can qualify to make tax-exempt purchases. Please contact your tax advisor or your state or local taxing authority to determine if your organization qualifies for sales tax exemption. Register online for paperless processing in store and automatic application for online orders!
What is needed for Tax Exempt verification?
To add your tax-exempt status to your online account, make sure that you have all the necessary information for enrollment. Required: State(s) and/or local jurisdiction in which you wish to enroll, Entity type of your organization, Organization address, Exemption number(s) and exemption form(s)* (If applicable).
Some state or local jurisdiction exemptions are only issued by their respective taxing authorities. If you have such an exemption, you will be required to upload your certificate for enrollment. Get started!
Who does Michaels donate to?
At Michaels, we are proud of our involvement in our communities. To maximize our impact, we have decided as a company to focus on nationally recognized organizations that align with our giving goals. Currently, we have a national partnership with Boys & Girls Clubs of America and Boy & Girls Clubs of Canada. Click here for more information.
How are you responding to COVID-19?
At Michaels, we’re committed to helping you stay creative — and safe — even when times are hard. We’ve taken a number of steps to protect our Team Members and customers during this time of crisis, including the introduction of our Curbside Pickup program. Guided by local, national, and global health organizations, we will continue to make necessary adjustments as circumstances change.
Do you have DIY Face Mask information?
Help combat the PPE shortage with your DIY skills. We have helpful projects and tips.
Call us at 1-800-Michaels
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